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QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life
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- Sales Rank: #64434 in Books
- Published on: 1994
- Binding: Paperback
Most helpful customer reviews
1 of 1 people found the following review helpful.
Wonderful book. My company purchased 150 copies of this ...
By Albert C.
Wonderful book. My company purchased 150 copies of this book for our staff and decided this culture of personal accountability is one we would adopt. The book is an easy read and the staff loved it. Within days they were re-thinking how they did things and what they said. We have reinforced this with weekly meetings to discuss the book and ways to encourage those being personally accountable.
A few did not care to read the book or thought it was a corporations way of "making us do more work", which is the I am the victim way of thinking. They obviously did not read the book much....... and I don't think they will survive in our new culture of QBQ!
On to the second book for my staff. So many of them liked the book so much they are purchasing copies for family members, as graduation gifts, and for friends.
The easiest and most useful tool you can give your employees to help them personally and professionally!
Albert
1 of 1 people found the following review helpful.
Handymen, trades people and QBQ accountability
By Michael Rodriguez
As.a handyman and carpenter QBQ speaks to me and the requirement to bring personal accountability to each client project. Unfortunately once a week I hear horrror stories about of my colleagues inability to keep their promises to clients.
Trades people (flooring, handyman, electrical, etc) need to re-work their understanding of how a client facing business is supposed to work.
To ask themselves the question (QBQ) every day, Am I taking responsibility here. Am I being honest about the capabilities I have and pass on work I am not qualified to do.
Have I made these mistakes, absolutely, but I learned that I cannot do my best work if my personal life, finances or equipment isn't in tip top shape. Because if I am not at my best my clients will suffer.
1 of 1 people found the following review helpful.
QBQ, a great read and worth a re-read
By Tony Dye
I first read QBQ six or seven years ago. Since then I've re-read it many times, given away dozens of copies, and it's definitely in my top five favorite books. A lot of what's in QBQ is stuff I should know, or in many cases I do know it, but I need to be reminded. I love the simple and short chapters of this book for those regular reminders.
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